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Cute: Kuudes’ Finnish study The Informed #Consumer #customerservice

Cute: Kuudes’ Finnish study The Informed #Consumer #customerservice | Business Improvement and Social media | Scoop.it

Understanding the customer is a crucial part of the work at Kuudes. We accordingly decided to conduct a thorough study of the motives and most recent trends underlying consumer choices and tour the whole of Finland to interview people. Read akk Finnish study - The Informed Consumer

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Rescooped by Ricard Lloria from New Customer - Passenger Experience
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100 Questions To Ask About Your DIGITAL BUSINESS

Do you know the key digital questions to ask about your business? Cognizant suggests the 100 key digital questions you need to be asking to connect the digital…

Via Eric_Determined / Eric Silverstein
Ricard Lloria's insight:

Valuable data and insights. Any surprises?

Andreas Christodoulou's curator insight, March 22, 2016 5:26 PM

Valuable data and insights. Any surprises?

Sebastián Muñoz's curator insight, March 29, 2016 6:19 AM

Valuable data and insights. Any surprises?

Patrick Smith's curator insight, March 31, 2016 4:16 AM

Valuable data and insights. Any surprises?

Rescooped by Ricard Lloria from Interaction Design
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The State of UX in 2017 – User Experience Design

The State of UX in 2017 – User Experience Design | Business Improvement and Social media | Scoop.it
A list of UX Trends the team at uxdesign.cc is seeing in 2017 – from chatbots, to virtual reality, to the role of the user experience designer in shaping the future of Design.

Via Jean-Luc Le Moal
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Rescooped by Ricard Lloria from Great Infographics
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UX 101: What Is User Experience? [infographic]

UX 101: What Is User Experience? [infographic] | Business Improvement and Social media | Scoop.it

When it comes to design, user experience is one of the key things.

 

According to this infographic, 68% of users leave because of poorly designed websites and 62% of customers base future purchases on past experiences. These stats alone are clear enough that UX (User Experience) isn’t something that can be taken lightly. The life and blood of your business might very well depend on this factor alone.

 

Have a look at this infographic to learn more about what User Experience is all about.


Via Lauren Moss, John van den Brink
Ennio Martignago's curator insight, August 2, 2013 7:42 AM

Chissà quanti IT manager considerano che l'impatto delle piattaforme in azienda dipende dal fatto che il "68% degli utenti abbandona a causa della scarsa qualità nel design della UI mentre il 62% di essi basa le proprie scelte sulle esperienze passate"? Di certo una valutazione di questo genere influisce sulla fiducia dei clienti interni verso i propri IT manager. Non siamo più negli anni '80 o '90 quando bastava buttare lì qualche terminologia tecnica per zittire tutti. Oggi vi è una conoscenza basata sul confronto di altre proposte, su quelle adottate a casa propria e su pacchetti tutto compreso testabili facilmente dall'utilizzatore finale. 

Prof. Hankell's curator insight, August 2, 2013 10:49 AM

UX = User eXperience

RDV Weekly's curator insight, February 7, 2014 4:02 PM

Let's talk UX basics... and how the numbers speak to the importance to having an excellent interface.