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To thrive in business, a business owner needs to have a great antennae, and the ability to look at their business through the eyes of others.
Unfortunately, as time goes by and a measure of success is achieved, many business owner's antennae signals start to fade and they no longer look at their business through fresh eyes.
This excellent article, identifies seven things that your customers will most likely not tell you, and it suggests ways in which a business can obtain the information they need from their customers to help improve their performance.
Via Daniel Watson, David Hain
