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Adrian Swinscoe: How the customer experience vision gap is holding many organisations back

Adrian Swinscoe: How the customer experience vision gap is holding many organisations back | Business Improvement and Social media | Scoop.it

In a world that is moving faster and faster and where it seems like we have less and less time to think, there is better way to approach problems, particularly when it comes to those associated with improving and developing the customer’s experience. Doing so will allow organisations to develop an increased ability to deliver…

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Why We All Need Design Thinking

Why We All Need Design Thinking | Business Improvement and Social media | Scoop.it

Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics.


Via Eric_Determined / Eric Silverstein, Rosário Durão
AcrobaticDesigns's curator insight, July 26, 2016 12:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
Lee-ann Dias's curator insight, August 11, 2016 7:47 AM
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Aline Van Alsenoy's curator insight, May 6, 2017 10:37 AM
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