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Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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What You Need to Know Today About The Future of Customer Experience #CX

Don't you wish marketing were as easy as waving a magic wand? Unfortunately, marketers must create their own magic to drive sales, raise awareness and generate qualified leads, in the face of ever changing customer needs and expectations.

In order to capture, cater to, and retain a customer's interest, CMOs and entrepreneurs need to make it more rewarding to choose their company. In the words of Hilton Chief Marketing Officer Geraldine Calpin, "We have to get customers really engaged and addicted to what we as a brand stand for. The way you get brand loyalty, love and stickiness, is through world class hospitality and technology. Simple, beautiful, useful technology makes travel easier."


Via The Learning Factor
The Learning Factor's curator insight, March 30, 2017 6:35 PM

Learn how to anticipate what your customers want and give it to them before they ask.

CCM Consultancy's curator insight, April 2, 2017 1:41 AM

Experts insist it is time to stop talking at people and start understanding how customers relate to your brand.  Consider what makes your customer's smile, but also evaluate their pain points, stresses and fears.

Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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The New Formula for Progress in the Business World

The New Formula for Progress in the Business World | Business Improvement and Social media | Scoop.it

Einstein's famous theory of relativity (E=MC2) celebrates its 110th anniversary this year. This elegant formula helped us understand how the world works and has impacted scientists and philosophers alike.

 

The business world has its own formulas for success. Hard work dedication = results. Power = money influence. Big > Small. Fast > Slow. Fancy degree time = corner office.

 

The thing is, the world has changed. The old rules of business no longer carry the day as we cope with fist-fighting competition, mind-numbing speed, and exponential complexity. Add in macro trends such as global markets, digitization, cloud computing, millennial workforce shifts, mobile technology, and geopolitical turmoil, and you're wrestling a whole new beast. One that can't be conquered with some long-expired formula.


Via The Learning Factor
The Learning Factor's curator insight, September 15, 2015 7:03 PM

If you're not actively prioritizing learning, you may be unknowingly falling behind. Near-term competitive advantages come and go, but the learning organization wins in the long run. Push yourself and your team to learn more and learn fast. Set learning objectives. Recap and share lessons learned. Experiment, measure, refine.

senameintr's curator insight, September 16, 2015 12:10 AM

Learning is an endless process. You will achieve results as much as your input.

Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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These Freelancers Ditched Higher Pay To Go Solo (And They Don't Regret It)

These Freelancers Ditched Higher Pay To Go Solo (And They Don't Regret It) | Business Improvement and Social media | Scoop.it

Charlie Pabst is a graphic designer. Before going freelance, he had a full-time day job where he designed coffee shops all around the world. But each night, Pabst would come home and mock up logos and websites for fictional companies. At first, it was just a creative outlet. Then he started posting some of his designs online.

 

The initial response was positive. For the first time, he says, "in the back of my mind I thought maybe I could actually make a go of it." Pabst started hunting around for freelance work and eventually got hired to design a book cover for a connected client. The client was pleased, and promoted Pabst's work on his website, which reaches a few hundred thousand people.

 

Many are taking up side gigs because they need to and not because they want to, [but] it's clear that money is far from the only motivator.

It jump-started Pabst's freelance career. He quit his job, accepting lower pay at first in exchange for freedom and flexibility.


Via The Learning Factor
The Learning Factor's curator insight, February 21, 2017 6:07 PM

It turns out freedom and flexibility may be worth more to workers than traditional employers seem to think.