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The Economy of Autonomy  

A disengaged and demotivated workforce is one of the main causes for decreased productivity and quality. It directly affects the bottom-line of the business when employees are demotivated, and even though we already know some of the answers, many organizations are still struggling to get it right. This post looks at where autonomy has proven to work and suggests some guidelines on how to make it for you.

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Is Customer experience a reflection of employee engagement?

Is Customer experience a reflection of employee engagement? | Business Improvement and Social media | Scoop.it

Customer experience is one of the largest points of focus in the new era of loyalty marketing, and continues to prove its value to a brand’s perception and, consequently, its bottom line.


Via Eric_Determined / Eric Silverstein, Catherine Ferrand, Rosetta Carrington Lue
Eric_Determined / Eric Silverstein's curator insight, August 4, 2016 2:08 AM

“Employees are the backbone of a brand's values and help solidify the relationship consumers have with the brand,” said Brad Marg, COO of Clutch

 

Employee engagement is not a one time event, it's a journey!

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4 Fundamentals To Elevate Employee Engagement

4 Fundamentals To Elevate Employee Engagement | Business Improvement and Social media | Scoop.it

Via Daniel Watson
Cathy Matthews's curator insight, May 13, 2014 9:21 AM

Engaged employees pass on their enthusiasm to customers thus encouraging customers to become more engaged. This interesting article provides guidance on how to ensure your employees continue to feel engaged/part of the process and appreciated.

Jean-Guy Frenette's curator insight, May 13, 2014 9:37 PM

PDGLead

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Five Must-Dos to Improve Employee Engagement - Transform the Zombies into Humans

Five Must-Dos to Improve Employee Engagement - Transform the Zombies into Humans | Business Improvement and Social media | Scoop.it

Via Daniel Watson
Tiffany Crosby's curator insight, July 1, 2013 5:19 PM

Look at # 1 - hiring for attitude, sound familiar. It's nice to see more and more science that backs up what should be intuitive to us. Attitude matters.

Garth Sanginiti's curator insight, July 1, 2013 7:30 PM

"Concentrating on employee engagement can help companies withstand, and possibly even thrive, in tough economic times. Gallup researchers in 2012 studied the differences in performance between engaged and actively disengaged work units and found that those scoring in the top half on employee engagement nearly doubled their odds of success compared with those in the bottom half."

Gilvan Azevedo's curator insight, July 2, 2013 11:20 AM

Sem tesão, não há solução, dizia Roberto Freire. Mas "engajamento" é construído de fora para dentro???

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How to Motivate the 70% of Employees Who Say They are Disengaged at Work. 

How to Motivate the 70% of Employees Who Say They are Disengaged at Work.  | Business Improvement and Social media | Scoop.it
Before managers can start creating motivated, engaged employees, there are some critical things that they need to stop doing, writes Travis Bradberry.
Via Daniel Watson
Adele Taylor's curator insight, December 15, 2016 6:25 PM
Really like this article and a good read for employees not just their leaders...
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Become a Superhero for your Customers

Become a Superhero for your Customers | Business Improvement and Social media | Scoop.it
While Legends of Tomorrow fight together to avoid world destruction, I've gathered my own team of extraordinary leaders that have inspired my career

Via Eric_Determined / Eric Silverstein
Eric_Determined / Eric Silverstein's curator insight, October 13, 2015 7:49 PM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

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Five Real #Life Tips for Giving Your Staff a Sense of Purpose

Five  Real #Life Tips for Giving Your Staff a Sense of Purpose | Business Improvement and Social media | Scoop.it

Via Daniel Watson
John Michel's curator insight, April 10, 2014 1:04 PM

Giving your workers more autonomy is truly a win-win solution. It allows you to entrust and delegate, while your workers feel inspired, energized, and part of a real team. Empowered employees are happy employees, and happiness is good for business.

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The Costs Of Ignoring Employee Engagement

The Costs Of Ignoring Employee Engagement | Business Improvement and Social media | Scoop.it

Via Daniel Watson
Yu Ji's curator insight, May 2, 2013 9:08 AM

To achieve the highest level of CRM,  not only does customers have to get involved, every employee in organisation should also have the awareness of ownership. 

 

Beach Buzz Media's curator insight, May 2, 2013 6:04 PM

Very true!

Martha Schade's curator insight, May 5, 2013 6:44 AM

Why waste the incredibe abilities talents and insights that humans have? Because they can be difficult to manage?