Business Improvement and Social media

Engaged employees pass on their enthusiasm to customers thus encouraging customers to become more engaged. This interesting article provides guidance on how to ensure your employees continue to feel engaged/part of the process and appreciated.

PDGLead

Look at # 1 - hiring for attitude, sound familiar. It's nice to see more and more science that backs up what should be intuitive to us. Attitude matters.

"Concentrating on employee engagement can help companies withstand, and possibly even thrive, in tough economic times. Gallup researchers in 2012 studied the differences in performance between engaged and actively disengaged work units and found that those scoring in the top half on employee engagement nearly doubled their odds of success compared with those in the bottom half."

Sem tesão, não há solução, dizia Roberto Freire. Mas "engajamento" é construído de fora para dentro???

- Hire Attitude 

- Train Skills (Competence)

Works Best in the Service Industry.

To achieve the highest level of CRM,  not only does customers have to get involved, every employee in organisation should also have the awareness of ownership. 

Very true!

Why waste the incredibe abilities talents and insights that humans have? Because they can be difficult to manage?