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Business Improvement and Social media
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Scoop.it!
To thrive in business, a business owner needs to have a great antennae, and the ability to look at their business through the eyes of others.
Unfortunately, as time goes by and a measure of success is achieved, many business owner's antennae signals start to fade and they no longer look at their business through fresh eyes.
This excellent article, identifies seven things that your customers will most likely not tell you, and it suggests ways in which a business can obtain the information they need from their customers to help improve their performance. Via Daniel Watson, David Hain 
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Scoop.it!
As the year comes to a close, it’s a great time to reflect on what you have achieved as a business this year. Importantly it’s good to think about what you wanted to achieve but didn’t manage and what you can do differently next year. Via Daniel Watson, Brian Yanish - MarketingHits.com
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To achieve the highest level of CRM, not only does customers have to get involved, every employee in organisation should also have the awareness of ownership.
Very true!
Why waste the incredibe abilities talents and insights that humans have? Because they can be difficult to manage?