Business Improvement and Social media
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The Benefits of Hiring Your Best Customers #customerservice

The Benefits of Hiring Your Best Customers #customerservice | Business Improvement and Social media | Scoop.it
I am a big proponent of superconsumer strategy : find, listen to, and engage with your most passionate customers; understand their tastes, emotions, and behaviors; lean into the aspects that also resonate with a much larger group of potential superconsumers; and then tailor your decision making, coordinate, and concentrate your cross-functional investments, and innovate—both your…
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Rescooped by Ricard Lloria from Educación, TIC y ecología
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¿Por qué no vendo más churros? El peligro de la incompetencia digital

¿Por qué no vendo más churros? El peligro de la incompetencia digital | Business Improvement and Social media | Scoop.it
Según un reciente informe de Gartner, la competencia por el talento significará el éxito o el fracaso en el negocio digital.

Via Ramon Aragon
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Rescooped by Ricard Lloria from MarketingHits
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How Consumers Find and Use Online Reviews for Local Businesses

How Consumers Find and Use Online Reviews for Local Businesses | Business Improvement and Social media | Scoop.it
Some 91% of consumers say they check online reviews when evaluating local businesses, according to recent research from BrightLocal.

The report was based on data from a survey conducted in September 2016 of 1,062 adult consumers in the United States.

Half of respondents say they check online reviews of local businesses regularly, up from 33% in 2015.

Via Brian Yanish - MarketingHits.com
Stan Smith's curator insight, December 5, 2016 1:51 AM
When I find myself looking for new spots to take my wife I nearly always check for online reviews if for no other reason than to find a tip about parking or a special item on the menu. 


Rescooped by Ricard Lloria from Leadership
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#Pymes #B2C It's All About the Customer Service

#Pymes #B2C It's All About the Customer Service | Business Improvement and Social media | Scoop.it
3 Must-do tips to distinguish your business and create customers for life.

Via Marc Wachtfogel, Ph.D.
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