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A great business is so much more than a product or service. These business leaders live and die by customer experience.
Via Marc Wachtfogel, Ph.D.
The findings, published in the Academy of Management Journal, show that family firms invest less in innovation than other firms (both public and private) that aren’t family-owned. On average, family firms have a smaller R&D budget than other organizations of similar size, but that does not mean they are less innovative. On the contrary, our study found that family firms are more efficient in their innovation processes. For every dollar invested in R&D, they get more innovative output, measured by number of patents, number of new products, or revenues generated with new products. The level of innovation is higher in family firms.
How thirsty is the college student who pays almost $5 for a Caramel Macchiato at Starbucks? Did the fitness instructor really need to upgrade his iPhone 6 to a 7? Can the mother who religiously gives her kids vitamins each morning prove that they work? When the CEO hires a contract lawyer is she paying…
Competitive business analysis begins with your choice of competitors. Competitive business analysis is an important part of the strategic decision making for your company. Choosing an effective set of competitors can be critical to the ongoing viability and success of your firm. Competitors, and substitutes, along with disruptors from adjacent markets, are all looking to meet the needs of your target market and potentially take your customers. A successful competitive business analysis will find competitors (both obvious & hidden) that will lead to decisions and action that create near and long term competitive advantage.
These days, few people expect to work for a single company throughout their career. But what about the expectation that companies will remain in one industry forever? Is that, too, becoming an artifact of the past? In a new PwC report called “The Future of Industries: Bringing Down the Walls,” we look at how the boundaries among sectors are shifting. The pace of technological change is creating at least the prospect of a new industrial order, in which most companies no longer operate within the comfort zones of their established sectors. Already, a few companies (Apple, Amazon, and GE, among them) have boldly and successfully moved into new industries. Now just about every other company will have to do business that way.
Via David Hain
This article offers excellent curation around a comprehensive Infographic on must-have Small Business Website Design features. One to bookmark!
Via janlgordon
Many Asian startups are competing on business model innovation and new technology rather than cost. From our perspective, as a consultancy that analyzes business model innovation across the globe, Viki’s story exemplifies a larger trend playing out in Asia. We see Viki as an archetype of a new generation of companies emerging in Asia and leveraging business model innovation to drive growth in the region. But to understand this type of business model innovation in its proper context, it’s important to understand Viki’s forerunners. Our research into business model innovation in Asia uncovered two distinct, yet overlapping, waves of innovation: one decades old and still going, and one that includes Viki and is evolving now. (See “About the Research.”)
You hear a lot about the “customer journey” these days in the marketing arena. In fact, when you search this term on Google Trends, you’ll see that Google search volume is up over 1000 percent…
Via Mark E. Deschaine, PhD
How can we create an innovative culture? Here are 9 indicators to consider if your organization wants to develop qualities of innovation.
The key is balancing a C-Suite skill set with an “F-Suite” mindset.
Which of today's emerging technologies have a chance at solving a big problem and opening up new opportunities? Here are our picks. The 10 on this list all had an impressive milestone in the past year or are on the verge of one. These are technologies you need to know about right now.
Via David Hain
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Airlines routinely rank near the bottom of customer satisfaction surveys. But we would wager that most customers, like us, find that the time on the plane — the “sit back, relax, and enjoy the flight” part — is the least awful piece of their experience. The nightmare is everything else: prices that change from minute…
In my recent paper published in the Journal of Financial Economics, Can analysts assess fundamental risk and valuation uncertainty? An empirical analysis of scenario-based value estimates, my co-authors and I find that there is a better way to present a fuller picture of future possibilities by putting multiple scenarios on the table, instead of limiting predictions to a single-point outcome. We used the setting of equity research to demonstrate this. We find that scenario-based forecasting helps analysts improve the overall risk picture surrounding the firms in their coverage as well as enhancing their forecast accuracy and reducing their optimistic biases.
Many business owners wait until it’s too late to start thinking about their website’s cyber security. They believe their business is safe and won’t get hacked, even though it happens to websites every day. More often than not, those websites had a proper security plan in place, it just wasn’t enough. There’s no time like [...]
The success or failure of any eCommerce business venture depends on detailed planning and preparation. Here are 5 key elements in that process
Via janlgordon
The gig economy has come a long way in the past decade, but its best days are yet to come. These three technologies will continue to evolve, and it’s only a matter of time before companies of all sizes meaningfully gravitate toward hiring more one-person businesses to cut costs, increase productivity, and gain the ability to quickly scale up or down based on their real-time needs.
Via David Hain
Business competition is a huge deal. To some guys who come to run companies (women too), beating others and making more revenue is the closest thing they have to fun. In the course of all this, we’ve essentially created two problems: “Winner take all,” or the idea that you gotta beat all your rivals. It’s all about revenue plays! Market share! “Must have an enemy,” or the idea that some rival is coming to steal your market share and pillage your wife That second idea — about corporate values and enemies — basically handed us Donald Trump. A lot of people felt alienated and scared by new economic realities, from immigration to automation. He tapped into that fear and beat a much-more qualified candidate. Obviously many other things played into all this — including the good ol’ “high achiever myth” — but defining an enemy helped a lot. This has been a political staple for decades. It’s been a business staple for decades too. Business competition really gets some dudes fired up, perhaps more than porn or some other lewd thing. “I’m gonna steal market share from those jerks,” an executive purrs, “and dominate this business competition.” What if we’re thinking about it all wrong, though?
Via David Hain
Business as we know it is changing. But some business leaders aren’t convinced that it will affect them or their business. But the truth is, business is changing at a fundamental level. Some of the key leadership challenges of today include the advent of big data, data becoming a major business asset, AI taking over, platform businesses challenge traditional suppliers, the sharing economy, 3 D printing, robots becoming more intelligent, and more. These eye-opening facts show the importance of all the things I continue to write about here, capturing the key tech trends and business challenges every leader should reflec
Via David Hain
The Future 100 takes a snapshot of emerging trends for 2017, spanning culture, tech and innovation, travel and hospitality, brands and marketing, food and drink, beauty, retail, health, lifestyle, and luxury. As we look ahead to 2017, markets are confident, even though assumptions have been questioned and narratives overturned. Amid the massive shifts that are …
Via Cambridge Marketing College
If you have wondered who the leaders are in the world of AI, then read through the flowing list that was composed by MIT to see if any of these ring a bell.
Via Marc Wachtfogel, Ph.D.
We all have parts of our story that are a little more difficult to own up to than others. And, since, as humans, we are wired to avoid pain, we ofte
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