To survive the new marketing paradigm, we must put ourselves in our customers’ shoes and provide the high level of Customer Experience we expect to find
Via janlgordon
Get Started for FREE
Sign up with Facebook Sign up with X
I don't have a Facebook or a X account
Your new post is loading...
Your new post is loading...
janlgordon's curator insight,
April 7, 2017 10:32 PM
I selected this article from Curatti written by Megan Arevalo because it explains how customer opinion can increase your business sales.
Most online shoppers will read a review first before making a buying decision.
Improve Your Sales with Online Reviews
Feedback has the power to make or break a sale for an online shopper. I agree that in order to be successful you need to encourage positive reviews.
Arevalo explains how to leverage customer opinion in your favor.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Lead Feature Image: 123rf.
Read full article here: http://ow.ly/AkUh30aGfrD
Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today |
janlgordon's curator insight,
May 8, 2017 4:35 PM
I selected this article from Curatti written by Paolo Fabrizio because it explains how to answer your customers the right way online.
Some words can "add fuel to the fire" when it comes to engaging in customer service.
Improve Your Customer Communication
You can answer your customers with the right response. I agree that you can foster better relationships by using the right wording.
Fabrizio shows you several ways to improve your online communication for better feedback and results.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of 123rf.
Read full article here: http://ow.ly/y1Cc30bxNuC
Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today
janlgordon's curator insight,
February 6, 2017 11:09 PM
I selected this article from Curatti written by Paolo Fabrizio because it explains how to choose the right platform to handle customer service through social media.
Interacting with your customers takes attention to all digital channels where they are active.
Establish a Successful Social Customer Service System
Being attentive and involved with your customers is the key to growth and trust in your business. I agree that you can better provide for them by choosing the right management system.
Fabrizio shows you several ways to improve your customer service on social media with the right platform.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of Unplash.com.
Read full article here: http://ow.ly/gVWd308Ky9M
Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today |
I selected this article from Curatti written by Andy Capaloff because it explains how to understand your customers from their perspective.
We need to provide the same level of customer service that we would want to receive.
Improve Your Customer Relationships
In order to be a successful business we need to reach our customers where they are at. I agree that you can create a better experience by understanding their needs and desires.
Capaloff explains how to get into the minds of your customers by putting yourself in their shoes.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of 123rf.
Read full article here: http://ow.ly/QLcE30bApKv
Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today