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Scoop.it!
Customer experience is one of the largest points of focus in the new era of loyalty marketing, and continues to prove its value to a brand’s perception and, consequently, its bottom line. Via Eric_Determined / Eric Silverstein, Catherine Ferrand, Rosetta Carrington Lue 
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Scoop.it!
Change your conversations. We speak an average of 16,000 words a day. At any given moment trillions of conversations are taking place around the world. Via Dan Forbes
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“Employees are the backbone of a brand's values and help solidify the relationship consumers have with the brand,” said Brad Marg, COO of Clutch
Employee engagement is not a one time event, it's a journey!