When providing customer support, what you say counts. Here are 4 phrases that make your customers mad; use these alternative ones to prevent any issue.
Via janlgordon
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I selected this article from Curatti written by Paolo Fabrizio because it explains how to answer your customers the right way online.
Some words can "add fuel to the fire" when it comes to engaging in customer service.
Improve Your Customer Communication
You can answer your customers with the right response. I agree that you can foster better relationships by using the right wording.
Fabrizio shows you several ways to improve your online communication for better feedback and results.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of 123rf.
Read full article here: http://ow.ly/y1Cc30bxNuC
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