Hoy en día muchas empresas se pierden en la esfera de los Social Media hasta el punto de no saber si personalizar o no sus cuentas con la imagen de su Community Manager.
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Janice Tomich's curator insight,
March 15, 2013 1:24 PM
Work life in 2012 ... success using your entrepreneurial mindset. |
AlGonzalezinfo's curator insight,
March 13, 2013 6:53 PM
from the aricle:
Start with the Anatomy of the ApologyRegardless of the different levels of negative situations and crisis escalation, it’s always best to start with the anatomy of the apology. As you check your tone/ intent and delivery method, and then decide how you will act on your promises, you have more of an opportunity to use social media to your advantage.
John Michel's curator insight,
March 14, 2013 7:28 AM
The words “I’m sorry” can be very powerful and carry great meaning. However, if you don’t have three important elements in your apology, your words may sound hollow. They might also tarnish your reputation, and, quite possibly, end a valuable relationship. Just stating, “I apologize” or “I’m sorry” is not enough today.
Tiphanie Routier's curator insight,
February 20, 2013 4:50 AM
Les reseaux sociaux peuvent être affectueux :-) Un simple "like"sur Facebook et votre veste se met à gonfler et vous fait une sorte de câlin !
Hélène Brevet's curator insight,
February 11, 2013 8:43 AM
Portrait de Marc Rougier, de Scoop.it, réalisé par Margaux Derhy. A lire ! |